On 1 May 2003 ebaY was down from 01:00 PT to 03:00 PT for maintenance. At 3:37:21 PT users continued to report the inability to remove items from My ebaY pages. These included sold items, along with item not won. In most cases, users would get a blank page and the item would still not be removed. At 5:14:56 PT Windows XP users reported the ebaY toolbar was causing security problems on multiple user computers. The toolbar would remain logged in on a users account, even if the user logged out of ebaY. At 14:20:05 PT buyers reported that they could not delete items form the My ebaY closed auction list. At 19:39:36 PT sellers reported problems using Turbo Lister.
On 2 May 2003 at 8:34:26 PT, users of the ebaY toolbar could not get it to work after updating to the new version. It caused a sign in loop. Removing and reloading did not solve the problem. At 9:51:33 PT sellers reported that all their auctions had disappeared form their Me page and from My ebaY. At 09:52:33 PT cgi 6 was down, preventing any access to sellers lists. At 09:54:33 PT, users reported problems with signing in, and no access to sellers list continued. The My ebaY watch page was coming up blank, preventing buyers from bidding on items. At 10:00:50 PT users reported sellers and bidders lists were gone. At 10:14:10 PT users reported that the site reloads had slowed down to a crawl. At 10:19:46 PT buyers continued to report that their Item's I'm Watching pages were blank, preventing their bidding on items. At 10:21:18 PT ebaY posted that 'View Seller's Other Items" was down from 09:44 to 10:08 PT. Users reported the problem fixed at 10:22:05 PT. At 15:37:37 PT sellers reported that auctions ended 2 hours previous had still not generated an end of auction notice.
On 3 May 2003 at 11:44:27 PT users reported getting ups 'How are we doing' pop up windows that interfered with their ability to view items and bid on them. At 14:39:43 established users were being denied the ability to log in, receiving messages that their login info was not correct, even though it was. At 15:12:32 PT a user reported that the feedback system had a glitch as they were able to leave feedback twice on one item. They also reported that a Buy It Now on one item generated a BIN on a second unrelated item they had not purchased. At 18:45:13 PT and 19:51:34 PT more users reported problems with pop-ups interfering with their site use.
On 4 May 2003 the site was stable.
On 5 May 2003at 08:40:17 PT users reported that using the ebaY toolbar, was yielding 404errors. At 13:53:44 PT sellers were not able to list due to the 'next' button not appearing on the description input page. At 19:05:31 PT users continued to report pop-ups interfering with their site usage.
On 6 May 2003 at 13:06:01 PT changes to the My ebaY bidding and watching pages were severely criticized by buyers. At 19:56:41 PT buyers complained that with the removal of the the tick/cross mark from the "Items I am Bidding On" in My ebaY, users who are color blind would no longer be able to use the feature, as they could not distinguish if they were winning or losing.
On 7 May 2003 at 06:16:57 PT sellers reported that Mister Lister collections were not appearing on the site 16 hours after submission. At 07:13:57 PT Web TV users posted that they were not able to view the proposed auction listing page. This appears to be a universal problem for WebTV users, and will prevent them from using ebaY if the changes are implemented as presented. At 07:35:40 PT users previewing the proposed ebaY auction listing page noticed there was no space for the high bidders name. Support could not answer if this was a new 'feature' or an error. At 08:38:32 PT users who had not signed the PayPal user agreement continued to report receiving daily messages from PayPal. This despite PayPal's claim that they are sending messages weekly not daily. At 09:21:07 PT sellers reported that Mister Lister collections were still not showing on the site after 19 hours. At 15:49:50 PT sellers reported their images were not uploading to ebaY. At 17:23:11 PT users reported site loads were slow, and images were intermittently missing from auction listing pages. At 20:36:27 PT users reported gallery images were intermittently missing form auction listings.
On 8 May 2003 at 15:17:55 PT some users reported they had been having intermittent ebaY access problems for several hours and could now not get in at all. At 15:34:14 PT more users reported access problems, with trouble logging in. There were also intermittent site access problems to search pages, the listing pages, and auctions. The ebaY email system was also intermittently not working. At 18:35:27 PT sellers who paid extra to use scheduling reported their auctions were not listing as scheduled.
On 9 May 2003at 05:17:33 PT, users continued to report the lack of ability to remove items from their My ebaY pages. At 05:49:39 PT sellers who had downloaded the latest TurboLister download, received a notice that a second download was required to complete the upgrade. This second download took longer than the initial one. It also triggered firewall warnings for scumware/spyware. Users should question exactly what it is ebaY is doing with all these downloads, and what is being accessed/placed on your computer by using TL. At 10:57:25 PT sellers reported more TL problems. After doing the downloads attempts to list the first item category resulted in a message that read "please select a leaf category". At 13:45:53 PT users continued to report not being able to delete items from My ebaY pages. At 17:27:52 PT the TL complaints continued as TL would not open after the updates. At 19:14:37 PT more WebTV users reported their inability to read the proposed ebaY auction pages.
On 10 May 2003 at 08:49:18 PT users reported that the latest download of the ebaY scumware spyware toolbar was not working. At 11:44:48 PT sellers reported problems with Turbo Lister. The download would not open, the mail order disk did not work either. At 12:15:03 PT users reported getting pop ups interfering with their ability to use the ebaY site. At 18:17:07 PT sellers reported they could not get TL to send collections to ebaY.
On 11 May 2003 at 04:49:47 PT ebaY's help link was down. At 07:51:07 PT users continued to complain about the inability to delete items from their My ebaY pages. This has been broken since the last ebaY My ebaY code changes with no indication by ebaY if when or if it will be fixed. At 10:25:45 PT a user who has 28.8 dialup and pays per minute for internet use (because that is the only option available where he is located) complained about the endless updates required to use Turbo Lister. At 14:21:49 PT a user reported problems with the ebaY spyware/scumware toolbar, probably because it was blocked by their security firewalls. At 16:57:31 PT users reported they could not fix their gallery images. They could get to the last page, but could not complete the process. At 18:45:12 PT a seller reported that TL was locking up their computer. TL would download then freeze the computer with TL continuing to run in the background.
On 12 May 2003at 18:41:09 PT the problems with Turbo Lister continued. At 20:01:43 PT sellers received Turbo Lister runtime errors when trying to log in.
On 13 May 2003 at 02:36:40 PT users reported that pop up windows on ebaY were preventing them from viewing auctions and bidding on them. At 10:01:28 PT sellers reported that using ebaY's seller manager was bringing up error messages. At 16:10:06 PT some users reported problems with their third party service providers due to some ebaY code change. At 17:27:10 PT ebaY posted that they had taken the suggested categories feature off-line and had been unavailable for several days. At 23:42:23 PT buyers commented that the changes ebaY made to the lobby card section had an immediate deleterious affect on the category.
On 14 May 2003at 09:41:23 PT users again reported that they still could not delete items from their My ebaY pages. At 11:04:20 PT sellers reported TurboLister was not working and that they could not add pictures, change themes or go to the shipping page, receiving critem errors. At 11:18:56 PT users complained that the ebaY pop ups were preventing them from accessing ebaY pages. At 11:34:06 PT sellers reported that uploading to TL was also returning errors. At 16:07:12 PT more sellers reported getting network errors when trying to use TL, re-installing did not help. At 16:42:39 PT cgi6 went down preventing users from viewing seller's lists. At 16:45:50 PT users received page cannot be displayed messages whilst trying to access auction pages. At 16:47:54 PT more buyers reported they could not access auctions. At 16:53:55 PT some auctions were showing up again with more visible at 16:54:25 PT, though page loads were very slow. Things got worse again at 16:56:31 PT with no auctions available across the site. This continued until 16:57:28 PT. At 17:05:49 PT ebaY posted that from 16:39 PT to 16:56 PT, the ability to bid was down.
On 15 May 2003 at 0:09:26 PT users trying to access the chat boards received error messages. At 18:35:58 PT users reported problems with the ebaY toolbar as once again their spyware/scumware blockers were preventing the program from downloading. At 18:47:34 PT sellers reported that Turbo Lister was not working. At 19:22:27 PT users reported that while Turbo Lister was upgrading, it was also accessing the computers hard drive, causing their firewall to ping.
On 16 May 2003 ebaY took their system down for maintenance from approx 01:00 PT to 03:00 PT. At 04:48:38 PT users again reported that they still could not remove items from My ebaY pages. At 05:34:38 PT users reported the chat board pages were loading very slowly. At 14:52:52 PT sellers continued to report problems with TurboLister receiving critem errors.
On 17 May 2003 at 14:26:54 PT users reported getting "The page cannot be displayed" messages when trying to view sellers lists. At 14:27:47 PT cgi6 was down preventing users from viewing seller's lists from any source. At 16:34:53 PT users could not list due to problems with the image upload page.
On 18 May 2003 at 09:43:08 PT WebTV users reported they could not access ebaY to search or bid. At 11:58:03 PT users reported that auctions had disappeared and ebaY search was not working properly. The missing auctions were back at 12:01:29 PT. At 14:01:41 PT sellers reported they could not list as they could not get past the third page of the listing form. At 19:53:02 PT auctions were again disappearing form sellers lists with up to 50% of listings showing a message that the details were currently unavailable.
On 19 May 2003 at 11:50:49 PT users reported that changing their user ID caused ebaY to reset all their preferences to accept SPAM. At 12:34:36 PT buyers continued to report they can't delete "items you didn't win" from My ebaY. At 15:33:41 PT buyers complained about the new categories on ebaY Motors and did not like that collector cars were mixed in with the rest. At 17:07:54 PT buyers also complained about the removal of the category "spoken word" in 33 1/3 LPs. At 20:52:33 PT users reported that ebaY was not accepting their password. At 20:56:48 PT users reported problems with My ebaY. They could view the information but no search using it or adjust their blocked bidder list. At 20:57:33 PT, sellers reported problems with Turbo Lister, receiving a KERNEL32.DLL error whilst trying to use it. At 21:43:51 PT, more users reported problems with Turbo Lister getting error messages when trying to open the program.
On 20 May 2003at 04:53:12 PT sellers reported that the latest of the Turbo Lister downloads was approx 9 MB in size and took an hour to download. At 05:52:15 PT users reported problems with signing in, receiving messages saying, "Your sign-in information is not valid. Please try again." At 07:10:22 PT buyers complained about ebaY eliminating the category for DOO WOP music. At 0 9:59:18 PT users continued to report they could not delete unwanted items from their My ebaY page. At 11:25:58 PT users reported that the link to the ebaY scumware spyware toolbar was appearing on their My ebaY bidding and watching page, but that the link did not work. At 14:23:11 PT, ebaY made coding changes that moved the feedback star within the parenthesis around the feedback number. At 15:23:13 PT users reported that they could not view the auction item pages. At 15:28:29 PT ebaY posted that the auction item pages were down from 15:08 PT to 15:22 PT, preventing buyers from viewing and bidding items. ebaY claimed this was in the Advertising, Animals, Historical Memorabilia, Sporting Goods, and PCs categories. Sellers reported that My ebaY was showing items as unavailable until 15:37 PT. At 18:28:57 PT more users reported the toolbar link on the My ebaY pages was not working because the code was wrong on it, with the link showing a double http://. As always it appears that ebaY's coders could not manage to get a simple link code correct, and once again they had made code live on the site without running the most basic checks on it. On 18:53:27 PT buyers reported the ebaY bidding and watching pages were not refreshing. At 20:27:12 PT a seller posted a question TAG has also been wondering about, and that is what is it ebaY is doing during the TurboLister upgrades? Sellers have to bypass their firewalls to get the upgrade. At 20:34:27 PT a seller reported that Turbo Lister was not working, showing total inventory as 0 as well as all folders at 0 when this was not true.
On 21 May 2003 at 01:08:41 PT sellers reported html code appearing at the top of their page when they tried to submit an auction. ebaY reported in their chat boards that there were problems with auctions in the sporting category, but not that no auctions could be uploaded at all. At 01:20:38 PT sellers reported they could not upload auction images. At 04:48:45 PT users reported that after downloading the ebaY scumware spyware toolbar none of the buttons on the toolbar worked. At 09:56:00 PT more toolbar users reported problems with it not working. At 10:21:57 PT more sellers questioned if Turbo Lister was using spyware due to the reaction of their firewalls. At 10:23:09 PT a user reported trying the ebaY toolbar, and that it caused their AdWatch program from AdAware to react strongly, showing the toolbar as dangerous spyware/scumware. At 11:23:04 PT buyers reported problems with search pages showing auctions with time remaining, but when the item link is clicked on, it has already closed. At 17:23:29 PT users trying to access the block bidder ID option received messages to input id and password for skippy.ebay.com. At 17:58:20 PT users again reported that the download link was not working on the ebaY toolbar. At 18:03:44 PT sellers continued to report problems accessing the block bidder list. They continued to get the message to input id and password for skippy.ebay.com. This problem continued for the rest of the day. At 18:29:16 PT a user heard from ebaY support, who said that skippy.ebay.com is an Internal message function between ebaY employees, and that they were aware of the problem. Sellers continued to report the problem for several hours more.
On 22 May 2003at 08:02:45 PT users accessing ebaY reporting getting a warning that the site's security certificate was invalid or expired. At 19:54:19 PT users had problems logging in, with access denied unless they input a secret number, but the number image was broken and would not download. At 23:53:15 PT users trying to open items in another window were rerouted to a page for the ebaY business exchange, preventing them from viewing items.
On 23 May 2003 ebaY took the site down from approx 01:00 PT until 03:00 PT. At 06:42:34 PT sellers reported that Turbo Lister was not uploading auctions returning, "Network problems are preventing Turbo Lister from contacting eBay" messages. At 07:37:49 PT sellers could not use the ebaY listing form, receiving error messages. At 17:43:05 PT users had problems logging in, with access denied unless they input a secret number, but the number image was broken and would not download. On the few occasions when the number image would show up it still did not work. Sometimes repeated attempts with each number that showed would eventually get the user in. This was particularly problematical with AOL browsers.
On 24 May 2003at 06:22:44 PT users reported they could not download the ebaY scumware/spyware toolbar. At 14:25:29 PT users continued to report problems with the ebaY toolbar.
On 25 May 2003at 08:05:14 PT users were again reporting the ebaY scumware/spyware toolbar not working. At 15:55:51 PT users reported that feedback numbers were not updating, with delays of over 24 hours.
On 26 May 2003 at 0:49:02 PT users reported that ebaY was crashing, with access to auction pages down, and on those few pages that would open the images were down. At 07:18:19 PT feedback totals were still not updating. This continued throughout the day and throughout the rest of the month. At 01:05:13 PT ebaY Live Help reported they had system-wide problems, though none showed up on the announcement board. At 12:12:07 PT users continued to report the ebaY scumware/spyware toolbar not working. At 21:11:48 PT sellers reported Turbo Lister not working.
On 27 May 2003 users reported that the feedback update problem was still occurring. At 14:43:49 PT ebaY posted that feedback scores and/or summaries were not displaying correct numbers, but the problem had been fixed. ebaY said that updates might take 12 hours to show up. ebaY also said that in cases where feedback had been removed it could take a week for the correction to show. ebaY was once again incorrect and the problem continued unabated. and was reported has been resolved. Updates to these scores may require 12 hours to complete. At 19:41:05 PT users reported they were not receiving end of auction notices. At 19:43:55 PT buyers reported they could not get any auction listing to open.
On 28 May 2003 at 16:21:14 PT sellers reported receiving network errors when trying to download the latest Turbo Lister update. At 16:38:54 PT users reported yet again not being able to delete items from My ebaY. At 18:18:57 PT users trying to access advanced search received messages saying, "HTTP Error 404 404 Not Found The Web server cannot find the file or script you asked for. Please check the URL to ensure that the path is correct. Please contact the server's administrator if this problem persists." At 18:26:49 PT sellers reported not being able to preview their images before listing using ebaY's seller program, and that ebaY's selling manager would not change the address information.
On 29 May 2003 at 20:18:20 PT users who had downloaded the ebaY scumware/spyware toolbar, reported they could not view auction listing pages. Their pages would freeze upon logging in and trying to search. They also received page not available messages. At 20:25:52 PT more users reported problems with the toolbar.
On 30 May 2003 ebaY took the site down from approx 01:00 PT until 03:00 PT. At 03:48:01 PT users reported that cgi1 was down, and users could not access My ebaY. At 04:14:14 PT, ebaY posted that the site was down for viewing auctions, leaving feedback and accessing My ebaY, from 03:43 PT to 03:57 PT. At 04:33:53 PT ebaY reported that the help system was down from 03:00 PT to 04:00 PT. Users reported that many ebaY functions were again down at 13:55 PT with ongoing problems throughout the day of slow or no page loads, and both description and images not downloading on the occasions auction pages would open at all. In addition sellers could not list. At 15:35:40 PT users reported that keyword search was down. At 23:13:30 PM users continued to report ebaY problems with the site so slow they could not use search.
On 31 May 2003 at 09:59:51 PT the Contact Customer Support button, was not working yielding a message saying "Sorry we can not send that email now". At 14:28:53 PT users reported the ebaY scumware/spyware toolbar was not working. Users also reported not receiving end of auction notices.
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