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TAGnotes Wed 13 Feb 2002 Vol 4 Number 12 Issue 394

The Auction Guild Notes for Wed 13 Feb 2002
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Support the people who support TAGnotes. Click on their links,
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Advertisements are not endorsements of the products advertised
The TAGnotes archive is available in a searchable format at     
More info about TAG is on our website at http://www.auctionguild.com
You can find contact info for several sites and services there, along
with editorials and other info.
TAG RESEARCH PROJECT. So far we have received 195 responses. We would
really appreciate if we could get at least 400 responses, so are still
collecting information. Please send the number of User ID's you have on
ebaY, active or inactive. If any of them are no longer registered
(NARU) please let us know that also.
Store Listings 5 Cent Fee rebate 14 Feb 02 see below
ebaY users are again reporting sporadic problems with Gallery images.
Reports say these images keep disappearing off items so that at any one
time a few of the images will be missing from the search results. ebaY
can reset the images to get them to reappear, or the seller can reload
them, but this is an endless amount of work to keep checking and
rechecking these images. Since this has been going on for several
months, TAG wonders when or if ebaY will ever repair this. Since
sellers pay a premium for the gallery, it might be something sellers
should review before spending the extra fees on a sporadically available

On 12 Feb at 05:25:59 PT users reported that the free counters on ebaY
provided on the site by Honesty/Andale were down. This was causing
listings to hang and not download the bidding section of the auction
listing, making bidding difficult. Intermittent problems with these
counters continued throughout the day with problems reported as late as
22:21 PT.

On 13 Feb at 02:59:17 PT users reported problems with the Honesty/Andale
counter. At 11:19:56 PT users reported site problems and problems
accessing pages. At 11:29:07 PT There were site wide problems with
'Page can not be displayed' messages and CGI3 errors. there were outages
in some categories These problems spread to the whole site with users
receiving error messages at 11:30:09 PT and 'page can't be displayed'
through 11:31:09 PT. At 11:32:57 PT ebaY posted that for some users the
site was down for a brief period of time.   Users continued to report
problems until 11:40, and the problems were universal.

ebaY will take its system down for scheduled maintenance on Fri 15 Feb
from 01:00 PT until 03:00 PT. ebaY Billpoint payments will also be down
during that time. on Friday, February 15th, 2002, for regularly
scheduled maintenance.

TO REQUEST REFUNDS from ebaY go to
Don't take NO for an answer; keep requesting until you get them.
If you don't get your refunds complain to the BBB Online at
And also file a complaint with the FTC

Pink Quote of the Day - When asked via email if Mister Lister would be
updated when to match the new ebaY listing page format, Phil W at ebaY
Mister Lister Support responded, "From: eBay Customer Support
To: Joe Customer <xy-@xyz.nex>
Sent: Wednesday, February 13, 2002 12:12 PM
Subject: Re: new listing format
Hello, Thank you for writing in with your questions about the Mister
Lister program. At this time there is no set timeframe as to when the
Mister Lister or other bulk uploading tools will follow to the new
format. Please do keep in mind, we are currently beta testing the new
form with a few sellers. Based on their input, we will make enhancements
as needed and this may include the updating of the Mister Lister tool.
Again, at this time, there is no word. Good Luck with your future eBay
transactions. Regards,
Phil W. eBay Mister Lister Support". TAG raises an eyebrow at this, and
hopes that if anyone reading this is a beta tester, they speak for all
the Mister Lister users out there, and ask that it be upgraded for use
with the new form.

ebaY is backing off the complete Half.Com site integration with ebaY
core. ebaY posted that they will maintaining the uniqueness of each
site. Half.com will continue to function as a separate site. An account
on one site will be activated on both sites, so registration, contact
information, and preference settings will be the same on Half.com and
ebaY. Half.Com will adopt the feedback on ebaY core, and ebaY will
allow users to merge their feedback from both sites.

What remains ambiguous is if sellers will HAVE to open an account on
Half.Com and what the user agreement changes will be. ebaY says that
they will update the current ebaY user agreement to include the Half.com
policy, but not what changes ebaY will make, or if they will provide the
30 day requisite notice for a user agreement change. ebaY also says,
ebaY will require new users to accept the updated user agreement in
order to register for ebaY and Half.com. That ebaY will require
current ebaY users will to accept the Half.com policy in order to use
Half.com services. And that ebaY will require current Half.com users to
accept the ebaY user agreement in order to use ebaY services.   ebaY
will require some Half.com users to make specific account changes, and
ebaY will notify those users by email. For more info go to -

ebaY Cookies being subverted?
This article is a bit scary, and though the hacker used ebaY as his demo
it looks as if it could be applied universally.

ebaY announced on 13 Feb at 17:01:01 PT that they were going to refunds
the 5 cent listing fee for ebaY US store owners, who list items in their
stores on Thurs 14 Feb, between 00:00:01 PT and 23:59:59 PT 14 Feb.
Excluded are all regular auction-style listings, ebaY Motors, Premier,
Real Estate, International, and Professional Services listings. All
other fees still apply including auction-style listing fees, Buy It Now,
feature fee, featured plus, highlight, bold, gallery, gallery featured,
extended duration surcharge for ebaY Stores fixed price listings, etc.

Ongoing Issues and Information
Break the ebaY monopoly!   Provide ebaY the incentive it obviously needs
to provide better service to its users, and to its customers, the
sellers. Sellers need to develop other marketplaces so they can insure
they have an online marketplace for their goods into the future. TAG
has an editorial on the website titled 'ebaY- a solution NOW'.

TAG recommends that IF you are going to list on ebaY, do NOT use
Billpoint, ebaY pic services, Checkout, or ANY ebaY provided service
beyond the most basic ones. None of ebaY's services are reliable, and
the feature and site reliability continues to be problematical.

ebaY Billpoint payments problems, some solutions, and why you should not
have a Billpoint account can be found on the TAG website at

Is ebaY an Enron waiting to happen? Editorial on the TAG website at

Is Checkout interfering with your online business? Is the new
search slowing down your sales? Tired of the scam
Chargebacks form Billpoint? You pay ebaY for services, so file a
complaint against ebaY with the Better Business Bureau, the
FTC and or The Consumer Trouble Shooter.
BBB Online - http://www.bbbsilicon.org
FTC - https://www.ftc.gov/ftc/complaint.htm
FBI's Internet Fraud Complaint Center at: http://www.ifccfbi.gov/

The ebaY Wanted board is STILL available - you just need to get to it
via a different route. Go to the ebaY Australia site and you CAN get
there from here -

Another ebaY Wanted board alternative

To move an item to another category go to -
ebaY categories with the category number
An off ebaY category number locator page

TAG no longer reports ebaY numbers because we don't believe
ebaY is providing accurate numbers in their categories anymore.
To see the trends on ebaY go to the MedVed site
to view their long term records.

ebaY CONTACT for ebaY, ebaY UK, Billpoint, Half.Com,
information including analog mail and email addresses, phone
numbers, regular and toll free, refund info, close account info,
and insider trading info etc can be found at

ebaY Community boards
ebaY news board
ebaY status announcement board (SAB)
* * * * *
Yahoo Auction/Warehouse/Classifieds
Has a Valentines Day Showcase -

Ongoing Issues -
In contrast to ebaY's 10 day or less limit on completed search,
completed search on Yahoo Auctions is available at the bottom
of the search result page and goes back approx 3 months.
Yahoo Auctions completed search only shows sold items.

Users can attempt to seek user to user help at -
Community Chat Boards at
Live Chat
Yahoo Buyer Protection Plan

Yahoo contact Information

As of 24 Nov 01 Yahoo Auctions had 274,047 listings on the site.
As of 5 Dec 01 Yahoo Auctions had 399,258 listings on their site
As of 7 Dec01 Yahoo Auctions had 504,507 listings on their site
As of 23Jan02 Yahoo Auctions had 313,102 listings on their site
As of 25Jan02 Yahoo Auctions had 620,132 listings on their site
As of 25Jan02 Yahoo Auctions had 333,846 listings on their site
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Amazon Auctions, zShops and Marketplace
Friday sales, where many sellers pick up great bargains for
resale -
Find links to all events on the Outlet tab.

Amazon Announcement Board

Amazon chat boards -

Amazon live telephone customer service 16 hours a day
Toll-free in U.S. and Canada: (800)201-7575
Auction Pro phone number 1-877-251-0696
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Antiques Central is a site that is primarily an antiques and
collectibles online directory, but with several other services.
The directory is organized by region and by category
AC has added an image hosting service with a free 1MB
account and an upgraded 3 MB account for $24.00 a year.
Antiques Central also has a free eZ auction template to add to an
auction description.
And offers free classifieds at
There are several other services and they can all be accessed from
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PayPal is having licensing problems with several states, NY and
Louisiana being the top two. Louisiana has asked PayPal to stop
transmitting money in that state without a license. PayPal's IPO is set
to go forward on Friday.
Article - http://news.com.com/2100-1017-834313.htm
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Opera.Com has a new version, 6.01, of its browser available for
download. This corrects some bugs and is a minor upgrade. To download
go to http://www.opera.com website.
* * * * *
PhotoPoint.Com has a status update page at
It is primarily feeling out what user wants are, though for the most
part the answer to that is easy - they want to recover their images!!!
If you were a PhotoPoint users, go fill out the survey. The site
assures former customers that their photos have not been lost, and are
safe. It also seems to be asking how much folks are willing to pay to
get their already paid for images back again.
ALTERNATIVES are available for Image Hosting. go to the TAG Image
Hosting Directory at http://www.auctionguild.com/generic80.html
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Online Auction Users Association
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