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TAGnotes Wed 22 Aug 2001 Vol 3 Number 91 Issue 352

The Auction Guild Notes for Wed 22Aug 2001
Need a Digital Camera? Great Prices from a Great Seller on ebaY
bears2books (TAG has purchased from this seller and gives a thumbs up!)

                 * * * * * * * * * * * * * * * * * * * * * * * * *
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20Aug at 07:19:38 PT users reported images not showing on auctions. At
09:35:35 PT reports that cgi 3 was working intermittently. These
problems were intermittent and short lived.

On 21 Aug at 09:19:59 PT ebaY reported that credit card processing for
registration, ID verification and account payment was intermittently
unavailable from 08:00 PT to 09:00 PT.

On 22Aug at 07:41:02 PT users reported the revise code in stores once
Again had broken code, making revisions impossible. This problem
continued throughout the day. At 13:40:39 PT cgi 6 was down
intermittently along with the seller list. At 16:31:41PT users reported
that ebaY had once again defaulted all the listing options back to ebaY
favorable settings.   Sellers who have these options preset need to
check them before listing to insure they are set to the sellers

ebaY will be down for regularly scheduled maintenance from 01:00 PT
until 03:00 PT on Fri 24 Aug. Billpoint and the ebaY discussion and
help boards will also be down during this time. This will include the
US, United Kingdom, Australian, and Canadian Discussion Boards.

TO REQUEST REFUNDS from ebaY go to
Don’t take no for an answer; keep requesting until you get them

A "The Street" article that takes a critical look at ebaY's numbers can
be read at http://www.thestreet.com/tech/internet/1522833.html

ebaY is changing their invoices and will offer users the option to
receive a new HTML invoice, or a text-based invoice. All invoices, will
contain the following updates:
*previous invoice balance;
*total payments and credits;
*total fees and debits;
*detailed payment instructions;
*member contact information;
*helpful links;
On-line invoices, will still be available via the account status page,
and will also be redesigned to reflect the new HTML format. To receive
an HTML email invoice, go preferences in My ebaY and select HTML
invoice. This will take place over the next few weeks.

ebaY will make the previously announced notification preference changes
in the next few days. The changes are aimed at trying to simplify the
user interface for the notification preferences page. To clearly show
the changes a user makes to the preferences.   And to create a way for
users to track preferences. Users will be able to view the last 90 days
of changes made. TAG again strongly recommends that all users go to
their preference pages in My ebaY, and make sure that ebaY did not once
again default all the options to accept ebaY SPAM. This is something
they have done on at least three occasions, and these changes will
provide the perfect excuse for this "accidental" change to happen again.

ebaY store information
*Gallery option for fixed price listings cost 25 cents per item for up
to 30 days, and will display a thumbnail gallery image beside the
listing on the ebaY store page and on ebaY stores search results pages.
The ebaY stores search can be found from any of the Stores directory
pages at www.ebaystores.com.
*Seller's payment information for the checkout process, will clarify to
buyers to whom to make checks payable. This will happen within a few
weeks. In the meantime, sellers need to contact their buyers with the
correct name to use to send payment.
*Store name policies do not allow sellers to include any of ebaY's
trademarked names in their store name. These include ebaY, ebaY.com,
Half.com, Butterfields, Billpoint, etc. If a store name currently
contains any of these or other trademarked names, it can be changed at
*ebaY is changing the seller list page so that buyers can easily
distinguish a seller's auction-style listings from their fixed price
listings. For more info go to
*ebaY will change the completed items link so that the link will appear
when at least one item has been purchased. This change should occur over
the next few weeks. In the meantime, sellers will be able to access a
history of their past buyers through the Purchase Confirmation e-mails
or through the links within the "Items I've Sold" table in My ebaY.

ebaY is now allowing sellers to change listings that have not yet
received bids in the following fields:
*Reserve price
*Minimum bid price
*Listing duration
*Item location/region
*Private listing designation
These changes are now available on the US site and will appear in late
September for the international sites.

ebaY is holding a workshop on Fri 24 Aug titled, "Monthly Trust &
Safety Workshop: Buying Offenses". A SafeHarbor investigator will host
a workshop on the various buying offenses that ebaY enforces, including
transaction interference, unwelcome bidding, bid shielding, and others.
Go to http://servlet.ebay.com/ForumController?dest=

Last week, ebaY revised their bid retraction rules so that a seller may
not add to their item description during the last 12 hours of the
listing. This week, they again changed the item revision rules to stop
sellers from revising an item during the last 24 hours of a listing.
These rules are in conflict, so ebaY will again change the item revision
feature next week so that it is consistent with the bid retraction
policy. Once the change is implemented, the item revision rules will
function as follows:
*Prior to last 12 hours, and there are no bids: Changes are allowed to
*Within last 12 hours, and there are no bids: Only additions to the
listing are allowed, not revisions.
*Prior to last 12 hours, when there are bids on the item: Only additions
to the listing are allowed, not revisions.
*Within the last 12 hours, when there are bids on the item: No changes
are allowed.
Since none of these changes were made with the requisite 30 day notice
contracted for in the user agreement, they are a direct violation of the
contract between ebaY and it's users.

Though MANY users are having problems listing, relisting and revising on
ebaY, the one group most negatively impacted is WebTV users. We
regularly hear from subscribers about the ongoing reoccurring
impossibility of listing, relisting and revising on ebaY. Try emailing
me-@ebay.com and pie-@ebay.com with your comments. Some things to
try, are to use third party service providers such as
http://www.vrane.com, or http://www.baypal.com - both WebTV friendly, so
you don't have to list directly on ebaY. PLEASE NOTE - We incorrectly
reported that WebTV users could use Mister Lister, they can't. We are
sorry for the misinformation.

Community overview board –
ebaY news board - http://pages.ebay.com/community/news/index.html

ebaY categories with the category number

ebaY contact information including analog mail and email addresses and
phone numbers, regular and toll free, refund info and insider trading
info etc can be found at
* * * * *
Amazon Auctions, zShops and Marketplace
Announcement Board

User to User boards

Amazon live telephone customer service 16 hours a day
Toll-free in U.S. and Canada: (800)201-7575
* * * * *
New Auction Site - we haven't looked yet -
* * * * *
Infopia is offering a special "One Month Free Trial" of Marketplace
Manager to all TAGnotes readers. This intriguing auction and marketplace
listing and management service provides a different way of selling
through the use of artificial intelligence and the posting of products
to classified and comparison shopping networks in addition to auction
and auction networks. This is something different, and worth a test
drive to see if it will work for you. To learn more or to sign up for
your free month now, go to
* * * * *
Ipswich, the company that has the WSFTP program, now has a detailed
tutorial for ebaY users on how to use the WSFTP tool to upload images to
your own ISP webspace.
* * * * *
Excite@Home users, who have this company as their ISP should read this
The company appears to be in financial trouble. Users should have
backups of any files they have on Excite.Com's servers, and have a
backup plan for internet access if needed.
* * * * *
Online Auction Users Association elections are fast approaching VOTE!!!

OAUA has put together discount packages for their members for auction
management services.    http://www.auctionusers.org/discounts-am.shtml

OAUA has posted a forum for their upcoming Annual Meeting and Board
Elections. Make a difference in the OAI/OTI, join, and participate

Interested in volunteering and serving the Online Auction Community?
Check out http://www.auctionusers.org/volunteerop.shtml

Live Chat
Thur 23 Aug 7 - 8 p.m. EST - OAUA Board Meeting
Thur 23 Aug 9 p.m. EST - OAUA Chat - Topic - OAUA Question and Answer
– Host - Karen
Thur 30 Aug 7 - 8 p.m. EST - OAUA Board Meeting
Thur 30 Aug - 9 p.m. EST - OAUA Chat - Topic - Chat with Ruby Lane -
Host Karen
Thur 6 Sep - OAUA Annual General Meeting, more information to follow
PLEASE NOTE: Many long links we post in TAGnotes must be
copy/pasted into your browsers URL/Address box in pieces, with no extra
spaces, to get them to work due to HTML limitations
If you would like an Auction House or Service Provider added to
this list, please email us at ta-@theauctionguild.com
Have any information for us? email us at ta-@theauctionguild.com
TAG Subscribers have often contributed to information reported on in
TAGnotes. Visit their auctions or websites.
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