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TAGnotes Wed 16 May 2001 Vol 3 Number 59 Issue 320

The Auction Guild Notes for Wed 16 May 2001
Visit their auctions and websites and make a purchase or two
A unique collection of gifts & collectibles ~ Dezine Fairies Enesco
Amberwood Fantasy Musicals Snow Globes www.carouselsnfairies.com
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At 00:34:45 PT on 15 May, ebaY posted that they took the site
down from 00:00 PT to 00:30 PT for emergency maintenance. Users
posted at 03:08:37 PT they were getting intermittent error messages
when trying to view categories. At 04:19:37 PT ebaY's email system
went down and at 05:13:15 PT the About Me pages were down.
05:52:56 PT user reported problems continued with My ebaY down,
and at 06:24:37 PT listing was down. The email system was still
not working as of 07:08:23 PT. At 11:34:46 PT the feedback system
became non functional, joined at 12:07:37 PT by a non working relist
function. At 12:45:31 PT users were receiving This functionality
is currently unavailable messages and at 13:53:39 PT page can not
be displayed messages were showing up whilst trying to access various
ebaY functions. The problems appeared to clear up, with only very
intermittent and short lived glitches for the rest of the day.

                       $$$$$ PLEASE NOTE $$$$$
ebaY SELLERS check you accounts!!! ebaY was supposed to post
the refunds from the relist fees owed to sellers from the March relist
fiasco, caused by an ebaY coding error on 15 May 01. According to
the reports TAG has seen on the OAI/OTI chat boards, the credits ebaY
is posting to accounts does not come close to what sellers say they are
due. Sellers did NOT get their guaranteed refunds for their relisting
fees on auctions that sold the second time around. Relist fees on second
time sold auctions were not automatically credited. This problem ran
from 14 Mar to 23 Mar 01. Though ebaY knew about this problem on the
15th they did not even acknowledge it until the 23rd. They had evidence
both from users and from at least one third party service provider. On
29 March ebaY had a long post on the AB
about the relisting problem. During the time frame of the problem,
relisted items were treated as new listings, so sellers were charged
a second insertion fee without the ability to receive a refund if the
item sold. ebaY said they couldn't automatically identify which
items were relisted during this period so due the appropriate relist
credit. ebaY said they would provide sellers an estimated credit
based upon each seller’s relist history and the number of eligible
items (ones that were relisted and closed successfully), that were
listed between 14 and 20 Mar. This excludes Dutch and Premier
listings. Again, seller reports say that they are NOT getting the
refunds they are due. If you use auction management software
or systems, many of those utilities will allow you to check your
relisted and sold items for the 14 - 23 March timeframe. If the
refunds you received did not match what you think you should have
received from ebaY, send a refund request to ebaY. ebaY can not keep
this money as it is not theirs to keep. This is not a discretionary
refund on ebaYs part but a required one, it is illegal for them to not
make refunds if you have evidence to prove your assertions.

On 16 May the site ran well for most of the day except for the
ongoing list of problems that can be viewed at

TO REQUEST REFUNDS from ebaY go to
Don't take no for an answer, keep requesting until you get them.

           $$$$$ PLEASE NOTE $$$$$
Starting tomorrow, 17 May, ebaY will end auctions that have WWII
memorabilia that has Swastikas and other Nazi emblems on them, and
will no longer permit the sale of collectibles associated with

ebaY will take the site down for regularly scheduled maintenance
on Fri 18 May from 01:00 PT to 03:00 PT.

Rolex is suing ebaY Germany accusing it of trademark infringement and
unfair competition. For article go to
The same article reported that ebaY is trying to renegotiate a contract
with Disney over the Disney's Go.com deal from Feb 2000 to provide
auction services to Go.com. In that deal, ebaY agreed to pay a $30 mil
to Go.com over four years. Disney is shutting down Go.Com. ebaY still
hosts an auction site for Disney.

For sellers who feel they have not had their refunds, that ebaY is
restraining trade, defrauding sellers by not providing the services
paid for or other situations not dealt with to your satisfaction,
you can file reports with The Attorney General of California and
also in your home state
The Better Business Bureau
The Federal Trade Commission
The Office of Consumer Affair, US Department of Commerce
File Complaint
The FBI's Internet Fraud Units
National Fraud Information Center
eComplaints http://www.ecomplaints.com/

ebaY is changing their Tickets & Experiences categories. The
proposed changes are
**Tickets becomes Event Tickets to differentiate it from Travel.
**Under Event Tickets, league or series names become sport names;
for example "NBA" becomes "Basketball" to include tickets for other
professional leagues such as the WNBA and college games.
**Musicals and Plays will be separated under the Theater category.
**Experiences is a new category highlighting items ranging from
fishing trips to listings that package event tickets with other items,
such as personal meetings with the celebrity, backstage passes to a
concert, or throwing out the first pitch at a ballgame.
For more information on these items go to
**Gift Certificates a new category on ebaY. Sellers can promote
their business using this category.
To view proposed changes go to
ebaY is holding a Tickets category at
or email comments to tick-@ebay.com.

ebaY is changing it's feedback stars, including a new Star at the
5,000 level, new Shooting Stars at the 25,000, 50,000, and 100,000
feedback levels. ebaY is making the 5,000 level star bright green,
and will make the change during the last week in May.

Announcement Board Marketing - (MAB)
Announcement Board Status (SAB)

ebaY Contact Information, analog mail and email addresses and
phone numbers, regular and toll free, refund info and insider
trading info go to http://www.auctionguild.com/generic.html?pid=17

ebaY auction count approx 4997181 mil inflated by at least 6%
299831 yielding an actual listing count of approx 4.7 mil auctions. On
15 May 2000 ebaY had approx 4.1 mil auctions
* * * * *
Amazon Auctions, zShops and Marketplace continues to have
serious problems with their payment system on Marketplace
Auctions and zShops. Buyers have not been able to pay for items
they wish to purchase. Sellers have not been able to invoice
additional fees, transfer payments, or manage their accounts. On
15 May Amazon posted "Buyers attempting to use Amazon.com
Payments are currently unable to complete purchases. All Payments
transactions are affected." At 06:06PT they posted they had fixed
the problems.

Announcement Board - http://amazon.remarq.com/list/16791839

Amazon live telephone customer service 16 hours a day Toll-free
in U.S. and Canada: (800)201-7575
* * * * *
Yahoo Auctions has changed their auction management pages now
called My Auctions. The top page acts as a control center for all
auction activity, including an account overview, current and past
activity, and access to options and alerts. Integrated alerts lets
you view or edit your personal auction alerts. My Records has
close of auction management tools. It as both Won and Sold tabs,
so buyers and sellers can track, sort, and filter their auction records,
store notes, and manage details. An after auction capability
automatically separates sold items from unsold items for sellers, and
gives buyers with a lost tab, for tracking the auctions that bid on but
not won. Bulk rating lets you rate multiple users, buyers or sellers.

Yahoo has also started a premium sellers program
Info at http://auctions.yahoo.com/phtml/auc/us/promo/premiumsellers

* * * * *
Site alternatives
* * * * *
Andale/Honesty is no longer offering a free gallery as of 1 June 01.
They are combining the Auction Gallery and Buy Now Store in one
for a fee of $5.95 per month on 1June. You may try it for 10 days, but
you must turn it off before 11 June so you are not charged. You can
also use just the gallery feature for $5.95 per month.
* * * * *
Online Auction Users Association
Interested in volunteering and serving the Online Auction Community?
Check out http://www.auctionusers.org/volunteerop.shtml
* * * * *
Online Auction & Trading Site Co-op
Interested in an OAT Site Co-op?
Interested in getting involved?
Information on co-ops -

Ideas for co-ops continue to develop
Go to http://www.auctionpie.com
They host live chats every Sunday night at 8:00PM EST

Vintage Items Co-Op info can be found at
http://www.ali-baba.org./ and
***PLEASE NOTE: Many long links we post in TAGnotes must be
copy/pasted into your browsers URL/Address box in pieces, with no
extra spaces, to get them to work due to HTML limitations****
If you would like an Auction House or Service Provider added to
this list, please email us at ta-@theauctionguild.com
Have any information for us? email us at ta-@theauctionguild.com
TAG Subscribers have often contributed to information reported on in
TAGnotes. Visit their auctions.
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