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TAGnotes Sun 18 Feb 2001 Vol 3 Number 24 Issue 285

The Auction Guild Notes for Sun 18 Feb 2001
******* PLEASE NOTE *******
The TAG website is not functioning correctly. The site has reverted
back to information from 17 days ago. We have a query into BigStep,
our site host about it, and will keep our users updated. If you need
info on ebaY outages, or any other information, please go to the eScribe
site and check the archived issues.

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View the TAGnotes archives in a searchable format at
ebaY users reported intermittent problems on 17 Feb. There
were problems with listing, and many users noted that auctions
listed Friday were still not showing up in the title and description
search database, though they did show up on the title search database.
There appears to be a chunk of Friday night listing missing. If you
listed on Fri 16 Feb, check your aucitons to insure they are in both
Title and Title and Description search. If auctions are missing, it
would probably be advisable to end these auctions, request refunds and
relist. Completed search was also not working in some categories.

On 18 Feb at 03:18:42 PT ebaY posted that the Home & Garden,
Dolls and Bears, Stamps, Coins, Pottery and Glass, Photos,
Electronics and Computers Categories went down from 02:16 to
03:10 PT. Books, Antiques and Art, Collectibles, Sports, Movies,
and Music categories went down at 02:56 PT. ebaY posted at
03:40:56 PT that Items in Books, Antiques and Art, Collectibles,
Sports, Movies, and Music, were again available at 03:37 PT. Users
reported at 10:18:49 PT that they were getting input errors, resets,
internal errors, slow response times, and most categories down.
There were active auctions showing up as closed. My ebaY was not
working. Seller search was down. Buyers could not open auctions
and bid. At 10:29:42 PT, users reported the whole sit virtually frozen.
The U.K. site was also reported down, and access via AOL was also not
working. At 10:34:43 PT further user reports confirmed that the books
and computers categories were not working. The site came
back at 10:45:17, but at 12:29:18 PT the ability to view auctions went
back down. Books, and music were not available, and items not
listed in those categories were showing up as being in those categories
and were not available. Auctions were showing up on seller's list that
were not being sold by that seller. Books came back at 12:41:38 PT and
the rest of site was back up at 12:44:35 PT. At 18:37:29 PT users again
reported the inability to bid. This lasted until approx 19:00 PT.
None of these outages and problems were reported by ebaY on the AB.

To REQUEST REFUNDS for auctions negatively impacted by these problems go
to http://www.auctionguild.com/generic.html?pid=33

PINK Quote if the Day
Meg Whitman 3 Jan 01 After ANOTHER Outage - Has anything CHANGED?
"We are taking steps to provide the level of service our members expect
from eBay. First, we will upgrade the hardware components recommended by
our vendor in the next few weeks, which will require scheduled downtime
of approximately six hours during a low-traffic time. Second, we have
already embarked on a longer-term program to distribute the database to
many separate servers that will isolate any failure to a limited part of
the site. We expect this to be complete within four months.

We have made some significant improvements to the site over the past
year to improve site stability and scalability, and we still have some
additional work to stay ahead of our growth curve. We remain committed
to these efforts. We apologize for this outage. And we thank you for
your support of eBay through this."

ebaY Contact Information, analog mail and email addresses and
phone numbers, regular and toll free.
* * * * *
Yahoo Auction still has not responded to questions about their
refund policy. http://user.auctions.yahoo.com/html/guidelines.html

Yahoo announcement board

Yahoo site map.

Yahoo Contact Information

Current Auctions approx 424,253 calculated formula total, a drop of
2.41 mil auctions since the high of 2.83 mil on 9 Jan, an 85% loss.
Last free relisting for 14 day auctions ends 22 Feb.
This total is based on all auctions accessible from Yahoo search.
Auctions ending within 24 hours show a 6% bid rate.
* * * * *
Amazon Auctions, zShops and Marketplace
Amazon.com has extended the implementation of changes to Auctions,
zShops and Marketplace to late February.

Amazon Seller Announcements board

Amazon has restored live telephone customer service to 16 hours
a day Toll-free in U.S. and Canada: (800)201-7575
* * * * *
BidVille (formerly AuxPal) is ending their referral bonus on 20 Feb,
as they have reached their $20,000 promotion limit. It will take
2-3 weeks until they will send payments. If you feel referrals are
missing, BidVille lists some reasons they might not have been counted.
1. Did not use the link you provided.
2. Did not have cookies turned on his/her computer.
3. Did not enter your username or email address properly.
4. Entered your name instead of your username or email address.
5. Has not activated the account by bidding on an item OR posting
an item.
Search can only return a result of less than 3,000 items.
The site is free to list, sell and buy
Approx 338,000 listings with an approx 1% bid rate
* * * * *
Auction Diner has been purchased for an undisclosed amount by the
BidBay auction site owned by George Tannous. How BidBay will
utilize the site has yet to be decided, but image hosting has been
mentioned as a possibility, in addition to the chat boards.
* * * * *
Online Auction Users Association Feb Issue of their monthly
newsletter is out. http://www.auctionusers.org/newsletter/

OAUA has added a new way to add their logo to your auctions called
AutoLogo. AutoLogo will add the member logo to ebaY auction
listings. Any member will be able to use it. No knowledge of HTML
is needed to use this feature.

OAUA live chat http://www.auctionusers.org/chat.shtml

Interested in volunteering and serving the Online Auction Community?
Check out http://www.auctionusers.org/volunteerop.shtml
* * * * *
Online Auction & Trading Site Co-op
Interested in an OAT Site Co-op?
Interested in getting involved?
Start here with the wheel already well invented
More Information on co-ops -
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