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TAGnotes Wed 14 Feb 2001 Vol 3 Number 22 Issue 283

The Auction Guild Notes for Wed 14 Feb 2001
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ebaY users reported the site down on 14 Feb at 12:36:13 PT.
ebaY reported at 12:48:20 PT that the site was down 12:37 PT.
ebaY reported at 12:59:47 PT that the site was unavailable between
12:37 PT and 12:57 PT. Users reported the site back up at
13:01:46 PT. TAG strongly recommends that anyone who feels their
auctions were negatively impacted by any of these problems apply for
credit. Request listing, special feature and Final Value Fees. Go to the
form at http://cgi3.ebay.com/aw-cgi/eBayISAPI.dll?
(copy paste this in to URL address block pieces without spaces)
Send -
* The item number(s) of the ended auction(s)
* The specific fee(s) charged for them
* Your seller's email address or User ID
* The phrase, GIVE CREDIT in the Subject or first line of message
This can also be accessed from
Persist in the face of ebaYs NO. A different support person may
give you a different response. If you are sure you are not going
to get a refund, report ebaY to the FTC for taking your money
whilst not giving the paid for service.
In addition, since you are now paying for a 10 day auction, you
should apply for a refund anytime that 10 day auction is not
provided by ebaY. If refused refunds, report to the FTC.

ebaY and boats.com announced an exclusive alliance to create an
online auction style boating marketplace.

ebaY is planning to reorganize the collectibles category. ebaY plans
14 second-level categories viewable from a new collectibles hub page.
To preview the new sub-category pages and provide comments prior
to 28 Feb go to
Advertising: http://pages.ebay.com/preview/chg-advertising.html
Animals: http://pages.ebay.com/preview/chg-animals.html
Animation & Art: http://pages.ebay.com/preview/chg-animation.html
Coin-Op & Casino: http://pages.ebay.com/preview/chg-casino.html
Cultures & Religions: http://pages.ebay.com/preview/chg-cultures.html
Decorative & Giftware: http://pages.ebay.com/preview/chg-decorative.html
Disneyana: http://pages.ebay.com/preview/chg-disneyana.html
Historical Memorabilia:
Household: http://pages.ebay.com/preview/chg-household.html
Militaria: http://pages.ebay.com/preview/chg-militaria.html
Paper & Writing Instruments:
Pop Culture: http://pages.ebay.com/preview/chg-popculture.html
Science & Exploration: http://pages.ebay.com/preview/chg-science.html
Transportation: http://pages.ebay.com/preview/chg-transportation.html
There is also a threaded board on the subject on the Town Square
Discussion Board titled Collectibles Category
ebaY is planning to consolidate subcategories
· Photographic Images moves to the Photo
· Bears move to the Dolls & Bears category.
· Fishing moves to Sporting Goods and vintage fishing items are
in with new and used equipment.
· Weird Stuff moves to the Everything Else category.
· Model RR, Trains moves to the Hobbies & Crafts category.
· Banks and Breyer moves to the Toys category.

PINK Quote of the Day
In reference to complaints made about all the competing banners ads,
Katy@ebaY Feb-14-01 at 22:39:37 PT
"I understand how you feel, but since partnerships and links of this
kind are usually reciprocal, eBay believes that they bring in new
bidders as well."
A quick check of the banners as they came up shows -
Network Solutions - no link to ebaY on page banner takes you to,
or on the Network Solution home page
Netscape - no link to ebaY on page banner takes you to, or on
Netscape home page
General Motors - no link to ebaY on page banner takes you to,
or on the General Motors home page
eLance - has a back to ebaY link on the page the banner takes
you to but no ebaY link on eLance home page

Title search is currently running approx 3.25 hours behind, title and
description search is running approx 8 hours behind. To see
a pattern of lag times, demonstrating the time it takes from listing,
to the item showing up in search, go to

ebaY has yet to announce when the upcoming email restrictions will
take place. As another workaround that will provide both an email
link when a seller is offline, and a live chat feature when a seller in
online check out http://www.smoothsale.com Sellers can use the
SmoothSale button on their ebaY auctions and use it for instant
contact with your sellers to answer questions during an auction,
and as a method for finalizing shipping arrangements when the
auction is completed. There is no charge to use the SmoothSale
button on your ebaY auctions. http://www.smoothsale.com/

ebaY has a dozen ongoing problems that ebaY has NOT fixed. These
problems are still negatively affecting users. To review the list go to
In addition to the ongoing list, TAG has had several reports of
problems with signing in to the site. Cookies don't hold once
signed in, and users need to keep inputting their info over and over.

ebaY Contact Information, analog mail and email addresses and
phone numbers, regular and toll free.

Approx 5.21 mil auctions inflated by approx 6% due to double
category listings yielding 4.9 mil auctions
* * * * *
Yahoo Auction still has not responded to questions about their
refund policy. http://user.auctions.yahoo.com/html/guidelines.html

Yahoo has added a free software auction management program called
Seller's Manager that users may download to facilitate uploading
Yahoo auctions. http://auctions.yahoo.com/phtml/auc/us/promo/ysm.html

Story on Yahoo Auctions decline- Washington Post's Newsbytes
And a related article on internet company spin

Yahoo announcement board

Yahoo site map.

Yahoo Contact Information

Current Auctions approx 428,524 calculated formula total, a drop of
2.40 mil auctions since the high of 2.83 mil on 9 Jan, an 85% loss.
Last free relisting for 14 day auctions ends 22 Feb.
* * * * *
Amazon Auctions, zShops and Marketplace
Amazon.com has extended the implementation of changes to Auctions,
zShops and Marketplace to late February. Amazon will retroactively
convert eligible listings to accept Payments for all new Amazon.com
Payments registrants. Amazon will cancel all zShop listings not
converted to accept Amazon.com Payments starting in late February.
Auction listings not converted to Amazon.com Payments enabled
will not be relisted on or after that date.

Amazon Seller Announcements board

Amazon has live telephone customer service to 16 hours
a day Toll-free in U.S. and Canada: (800)201-7575
* * * * *
SmoothSale.Com looking for a place to host your online store? Try
SmoothSale. This tool combines a storefront, live chat tool, and the
ability to close deals on the spot. Close a deal on the SmoothSale site
and you pay a 2% commission on the sale. You can use the button on your
ebaY auctions for free to help you stay in touch with your customers,
answer questions, receive emails and chat live with them.
Spend time online with your SmoothDealer activated, and you can earn
points to pay for your sales commissions. Live site demo available and
live support via, email, online and by telephone.
* * * * *
Online Auction Users Association Feb Issue of their monthly
newsletter is out. http://www.auctionusers.org/newsletter/

OAUA has added a new way to add their logo to your auctions called
AutoLogo. AutoLogo will add the member logo to ebaY auction
listings. Any member will be able to use it. No knowledge of HTML
is needed to use this feature.

OAUA live chat http://www.auctionusers.org/chat.shtml
Schedule for Feb
Thurs 15 Feb, 21:00 ET - Chat with Mia Di Giovanni CEO of
SmoothSale. In addition there are several open topic and social chats.

See the OAUA site for a full schedule.

Interested in volunteering and serving the Online Auction Community?
Check out http://www.auctionusers.org/volunteerop.shtml
* * * * *
Online Auction & Trading Site Co-op
Interested in an OAT Site Co-op?
Interested in getting involved?
Start here with the wheel already well invented
More Information on co-ops -
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