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TAGnotes Sun 4 Feb 2001 Vol 3 Number 18 Issue 279

The Auction Guild Notes for Sun 4 Feb 2001
***** VIRUS WARNING ***** There have been many report of
the SNOW WHITE HA HA HA virus running rampant between
ebaY users. As always, if you receive an email that is either
unidentified, or from someone you don't know, that has an attachment,
DELETE the email, do not open it. For more Virus information go to
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ebaY 2 Feb Outage Updated -
Users reported problems starting at 06:11:10 PT with difficulty posting
on the boards, and the site slowing to a crawl. At 06:15 PT cgi6 was
reported down. At 06:20:55 search and seller were reported down bringing
up a message on items that 'Archived Items Host items are currently
unavailable' and 'Archived Items Unavailable At This Time'. Completed
auctions were also gone, so users were unable to complete transactions
and leave feedback. At 06:32:28 PT ebaY posted that viewing ended items
was down. ebaY restored it at 06:46:31 PT.
Users reported search down again at 12:13:05 PT. ebaY reported
search down at 12:31:33 PT. An alternative route was available at
http://pages.ebay.com/search/items/search-old.html, or from the
home page search box. It was also possible to access search if you
disabled javascript on your browser. They reported it fixed at
12:47:53 PT . Users reported search not working from 12:12 PT
until 13:39 PT. Users reported search not working again at
15:18:30 PT but the outage was short lived.

On 3 Feb users reported at 06:27:47 PT more search problems. At
07:48:08 PT users received "Network error Unable to read URL
from host cgi5.ebay.netscape.com: no response from server" and
at 07:34:01 PT cgi6 was also reported down.   These problems all
appear to have disappeared by approx 08:00 PT.

TAG strongly recommends that anyone who feels their auctions were
negatively impacted by any of these problems apply for credit. Request
listing, special feature and Final Value Fees. Go to the form at
Send -
* The item number(s) of the ended auction(s)
* The specific fee(s) charged for them
* Your seller's email address or User ID
* The phrase, GIVE CREDIT in the Subject line
This can also be accessed from
Persist in the face of ebaYs NO. A different support person may
give you a different response. If you are sure you are not going
to get a refund, report ebaY to the FTC for taking your money
whilst not giving the paid for service.
In addition, since you are now paying for a 10 day auction, you
should apply for a refund anytime that 10 day auction is not
provided by ebaY. If refused refunds, report to the FTC.

Title search is currently running approx 3 hours behind, title and
description search is running approx 6 hours behind. To see
a pattern of lag times, demonstrating the time it takes from listing,
to the item showing up in search, go to

TAG continues to get reports that the ongoing ebaY problems are
still affecting users. To review the list go to

TAG recommends that whenever ebaY users feel that ebaY or any other
for fee online service provider has not provided the service paid for,
and ebaY refuses to refund fees you file a complaint with the FTC. If
you have complaints about what you feel might be restraint of trade
policies, this would also be one appropriate place to file a complaint.

ebaY Contact Information, analog mail and email addresses and
phone numbers, regular and toll free.

Approx 5.55 mil auctions inflated by approx 6% due to double
category listings yielding 5.2 mil auctions
* * * * *
Yahoo Auction still does not have a clear refund policy posted on
their site. TAG still has no call back or email response.
Quick reference page

Yahoo announcement board

Yahoo site map.

Yahoo Contact Information

Current Auctions approx 800,939 calculated formula total a drop of
2.03 mil auctions since the high of 2.83 mil on 9 Jan, a 72% loss.
Last free relisting ends 10 Feb for 10 day auctions and 22 Feb for 14
day auction. 31 Jan counts 865373 by
* * * * *
Amazon Auctions, zShops and Marketplace
Amazon now has a Seller Announcements board, though the information
posted on it is not comprehensive.

Amazon has restored live telephone customer service to 16 hours
a day. http://auctions.amazon.com
* * * * *
An Online Auction Industry CoOperative Auction and Trading Site?
There has been talk of an OAI/OTI Co-Operative for at least a couple
of years. It appears that there are now enough voices expressing
interest that a few groups are taking a serious look at the feasibility
of such a venture. Interested in getting involved?
Start here with the wheel already well invented
Information on co-ops -
How to Start
Want to put your two cents in? Online Auction co-op Discussions
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