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TAGnotes Mon 22 Jan 2001 Vol 3 Number 11 Issue 272

The Auction Guild Notes for Mon 22 Jan 2001
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ebaY on 22 Jan, had an outage that lasted over 6 hours. ebaY posted
that the site had a complete crash as of 02:40 PT. At 04:38:55 PT
ebaY stated that they would extend all auctions affected by the
outage including those ending within 1 hour after the outage. At
05:03:31 PT ebaY posted that the site had been down between
02:40 PT and 05:00 PT. Users reported the site came back up for
a few minutes but went down again at 05:45:56PT. At 06:43:52 PT
users were still reporting the site down. At 06:48:29 PT, ebaY
reported Seller Search, Bidder Search and Bid History were down.
Users reported that My ebaY was also down, and the Watch list
unavailable, rendering it impossible for bidders to find items they
were bidding on. TAG considers My ebaY to be a critical feature
because of the Watch feature, and any feature that being down,
prevents bidding, a hard outage. At 08:12:25 PT ebaY posted that
Seller Search, Bidder Search and Bid History were restored at
07:45 PT. Users reported these functions as being down through
08:44:28 PT. At 18:56:16 PT user reported cgi5 down, but this
problem appears to have only lasted a few minutes. There continued
to be some complaints of site slowness throughout the evening.

Request listing, special feature and Final Value Fees. Go to the
form at http://cgi3.ebay.com/aw-cgi/eBayISAPI.dll?
(Copy paste this URL in to your browser address box in pieces
with no spaces to get it to work)
Send -
* The item number(s) of the ended auction(s)
* The specific fee(s) charged for them
* Your seller's email address or User ID
* The phrase, GIVE CREDIT in the Subject line or first line of
the message. This can also be accessed from

ebaY posted on 22 Jan that the proposed Jewelry Category additions
have been delayed by one day. You will find the proposal on a link
from the Jewelry Category index page after 14:00 PST on 23 Jan.

ebaY Contact Information

Title search is currently running approx 4 hours behind, title and
description search is running 31 hours behind. To see a pattern
of lag times, demonstrating the time it takes from listing, to
the item showing up in search, go to
Completed search is now available with a 20 day history

Approx 5.32 mil auctions inflated by a certain percent due to double
category listings
* * * * *
Yahoo Auction was reported by users as being down at 08:12:06 AM
on 21 Jan. Sellers could not access their auctions to revise, feature
or otherwise manage the auction, buyers could not bid. All received
"Could not access auction. Please try again later" messages.
The site was back up at approx 12:27 PT.

We wrote to Yahoo and asked about refunds and extensions, and
received the following answer -
"Yahoo! always strives to ensure a quality Auctions experience for all
participants. We apologize for any inconvenience that this downtime may
have caused you. If members are unable to bid for more than 2 hours
during your auction, you will receive credit for your listing fee. If
the site is down at the end of your auction, it will automatically be
extended to allow users to place final bids. If you continue to have
difficulty with your auction, please feel free to let us know, including
specific details and we'll be happy to assist you."

TAG recommends you check your Yahoo account
If you have questions about receiving outage credits you can call
Yahoo at (408) 530-5151 between 8am and 6pm Mon-Fri PT.

For those who use Yahoo's bulk uploader, you can still list auctions
for 14 days when using this utility, giving you 4 more days for
your listing fee that you don't get listing items individually.

Yahoo site map.

Yahoo Contact Information

Current Auctions approx 1.52 mil calculated formula total
a drop of 890,000 auctions since the fee announcement on
2 January. 17 Jan count approx 2.04 mil by
* * * * *
Amazon sent an email to some sellers stating that all merchants are
required to register for Amazon.com Payments. Information
on the Amazon web site has not been updated to reflect this change.
Register for Amazon.Com Payments go to
It appears that since Amazon payments are restricted to the US only
a seller must have a US based bank account in order to sell on Amazon.
* * * * *
321 Gone is re-launching their site. The new site is projected to be
back online by 10:00 PT on 23 Jan. All auctions will be extended.
* * * * *
eHammer is having a free listing day on Tues 23 Jan 01 from 00:01-
11:59 ET. Relists are free. When you register, in the block that says
"Please enter your mother's maiden name for verification in case you
forget your password", you do NOT have to give your mothers maiden
name, but can use any word you will remember. eHammer is an
antiques and collectibles auction site, with a full range of items.
* * * * *
Antique-Central looking for a place to crosslink your
antiques/collectible web page to? This is a very well designed site,
that is also full of links to information useful to the OAI/OTI. It has
classifieds, an event calendar, a web ring, CannonBall awards and
free email. http://www.antique-central.com/welcome.html
* * * * *
Steamboating.Com has a conglomeration of helpful links, auction and
otherwise. http://www.steamboating.com/lyp.html
***PLEASE NOTE: Many long links we post in TAGnotes must be
copy/pasted into your browsers URL/Address box in pieces, with no
extra spaces, to get them to work due to HTML limitations****
If you would like an Auction House or Service Provider added to
this list, please email us at ta-@theauctionguild.com
Have any information for us? email us at ta-@theauctionguild.com
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