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TAGnotes Fri 13 Jan 2001 Vol 3 Number 6 Issue 267

The Auction Guild Notes for Fri 12 Jan 2001
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On 11 Jan at 12:03:06 PT Users reported Script errors appearing on
all pages. After some checking a customer service rep posted on the
ebaY DNF board that the problem was with AOL and/or Compuserv.
ebaY knew about it and were trying to correct it. A workaround was
to access ebaY through another ebaY portal. No notice of this was
posted on the AB. At 19:11:55 PT the script errors were back and
cookies were not holding. These problems continued intermittently
for some users until the site was taken down at 01:00 PT. ebaY
conducted their planned extended maintenance outage and posted
on 12 Jan at 06:56:23 PT that the site was back up as of 06:50 PT.
The AOL script errors continued to be reported on 12 Jan. At
07:15:04 PT on 12 Jan the feedback system went down. At
07:32:56 PT users reported search problems on ebaY Germany, and
at 07:53:33 PT Bad Gateway messages were reported by users. There
were also reported problems with search and gallery pics. Most
problems appear to have been resolved by 08:22, but complaints
started again at 11:50:03 PT. Problems continued intermittently
until 17:18:31. They were particularly persistent on the AOL
ebaY portal.

If you have an auction that you feel was negatively impacted
by ebaYs problems, request a refund. Request listing and special
feature fees. Go to the form at
http://cgi3.ebay.com/aw-cgi/eBayISAPI.dll?SendSupportEmailShow
&subject=Credit%20--%20How%20can%20I%20receive%20credit%20
for%20insertion%20fees%3F%20Send
* The item number(s) of the ended auction(s)
* The specific fee(s) charged for them
* Your seller's email address or User ID
* The phrase, GIVE CREDIT in the Subject line or first line
of the message
This can also be accessed from
http://pages.ebay.com/help/basics/select-support.html

On 11Jan Gia-@ebay.com stated on the ebaY DNF board that
refunds for the outage on 3 Jan 01, should be issued before the
next billing invoice.   He recommended if the refunds did not show up
that users should contact support via the online help system
http://pages.ebay.com/help/basics/select-support.html
Or you can get ebaY contact information from
http://www.auctionguild.com and click on ebaY Contact Info
from left hand tool bar.

ebaY announced that the Buy It Now feature will continue to be
free through the first quarter 2001. Buy It Now for Mister Lister
became available on 29 Dec. ebaY plans to add Buy It Now for
Dutch auctions and a Buy It Now search tool.

ebaY has started a developers page, for third party programmers.
Developers can apply for certification. The page with all info is at
http://developer.ebay.com/
ebaY reported in November that this protocol will be offered with
an enrollment fee and a monthly licensing fee for companies
wishing to use it. Prices have not been published yet.

There is another news articles on the ebaY SPAM settings issue at
http://biz.yahoo.com/st/010110/21380.html

In addition ebaY Outage Articles on ebaY technology issues can be
found at these two links.
http://www.techweb.com/wire/story/TWB20010111S0021

http://yahoo.cnet.com/news/0-1007-201-4375556-0.html?tag=
st.ne.ni.gartnerbox.gartnercomm

Of great interest is that the hardware and software changes to the
Oracle database that has been underway for eight months should
be completed by May 2001.

5.3 Mil auctions listed inflated by a percentage of double category
listings http://www.ebaY.com/
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Yahoo Auctions no longer allows buying and selling of items
associated with groups that promote or glorify hatred and violence.
This includes Nazi militaria and Ku Klux Klan memorabilia.
For the revised guidelines go to
http://auctions.yahoo.com/phtml/auc/us/promo/revisedguidelines.html

If you want to contact Yahoo about the fees or any other issue,
you can try - Timothy Koogle, Chairman and CEO Yahoo! Inc.
3420 Central Expressway, Santa Clara, CA 95051
408.731.3300 voice, 408.731.3301 fax
Or send e-mail to
investor_-@yahoo-inc.com
auctions_-@yahoo-inc.com

PayDirect Contact info
paydirect-@yahoo.inc.com
8AM-6PM PT 7 days a week 408-731-3335
3400 Central Expressway, Santa Clara, CA 95051

Yahoo site map.
http://auctions.yahoo.com/phtml/auc/us/promo/sitemap.html
http://auctions.yahoo.com/

Current Auctions 2.51 mil extrapolated formula total
10 Jan actual count approx 2.83 mil by
http://www.dtmagazine.com/auctioncounts.html
http://list.auctions.yahoo.com/
* * * * *
Amazon we will be requiring all merchants to register for
Amazon.com Payments. For more details go to
http://s1.amazon.com/exec/varzea/subst/selling/payments-start.html/
Register for Amaazon.Com Payments go to
http://s1.amazon.com/exec/varzea/easypay-login/

In order to be eligible for Amazon.com Payments, you must have
access to a U.S. address and a U.S. bank account.   You can still
accept alternative payment methods, such as credit card through
a merchant account, check, money order, and escrow. Because
Amazon.com Payments is limited to $2,500 per transaction,
items you sell above that amount will require an alternate
payment method. All items sold below that amount will be
available to buyers via Amazon.com Payments as well as other
payment methods you choose to accept.

Up until 1 Jan, Final value fees were waived for those using
Amazon.Com Payments. Amazon has extended this promotion
until 17 Jan 2001.   Amazon will charge final value fees on all
auctions after 17 Jan based on the amount of the winning bid
* $0.01 to $25.00 the closing fee is 5%
* $25.01 to $1,000 the closing fee is $1.25 +2.5% of any amount
over $25.00
* $1,000.01 and up the closing fee is $25.63 + 1.25% of any amount
over $1,000
For a complete review of all auction fees go to
http://s1.amazon.com/exec/varzea/ts/help/fees-auctions
Send questions and suggestions to sellers--@amazon.com.
An excellent thread on Sellers reactions and suggestions in regards
to these changes can be found at
http://amazon.remarq.com/read/2962249/q_S6qnFxHu30AABkK
http://auctions.amazon.com
* * * * *

OAUA Report on Online Auction Management
tools - http://www.auctionusers.org/eval/wbams.shtml
In TAG's opinion, this is well worth a read, and
of great value if you are considering auction management options.

Upcoming live chats -
Trivia Night on Mon 15 Jan, at 22:00 ET with TrivMaster, Steve
Thur 25 Jan 21:00 ET Topic - Diversifying your sales - Where else
can you sell online?
http://www.auctionusers.org
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TAG Subscribers have often contributed to information reported on in
TAGnotes. Visit their auctions.
         TAGassist Contributors -
http://user.auctions.yahoo.com/user/bllamb
http://user.auctions.yahoo.com/user/ZZyzx000
http://user.auctions.yahoo.com/user/Zzyzxooo
http://auctions.yahoo.com/booth/fearlessrick_53
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