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TAGnotes Sun 7 Jan 2001 Vol 3 Number 3 Issue 264

The Auction Guild Notes for Sun 7 Jan 2001
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On 7 Jan ebaY at 05:54:06 PT ebaY posted that they had an outage
that made items listed in Books, Music and Movies unavailable from
3:22 PT to 5:46 PT. As a consequence of these problems, ebaY has
extended all auctions in Books, Movies and Music which were
scheduled to end on Sun 7 Jan between 03:22 PT and 06:30 PT by
24 hours.   Users reported problems with listing, starting at approx
10:59:48 PT and lasting all day. Users continue to report problems
with listings displaying a billpoint icon, even though they did not
opt for and don't accept billpoint.

TAG strongly recommends that anyone who feels their auctions were
negatively impacted by any of these problems apply for credit.
Request listing, special feature and Final Value Fees. Go to
the form at
Send -
* The item number(s) of the ended auction(s)
* The specific fee(s) charged for them
* Your seller's email address or User ID
* The phrase, GIVE CREDIT in the Subject line
This can also be accessed from
TAG can't emphasize enough that sellers should not take NO for an
answer. If you get a refund denial, keep requesting and
re-requesting refunds until you get them. Some sellers are also
challenging ebaY charges to their credit card, based on services
not rendered. TAG recommends you use that as a last resort, if at all.
When you feel you did not receive the service you paid for, and ebaY
refuses to refund your money, you might consider having your lawyer
write to ebaY about a failure to provide service. You can also file
complaints with the FTC and Better Business Bureau.

ebaY Great Collections has been revamped into what ebaY is now
calling ebaY Premier, at www.ebaypremier.com. Geoff Iddison, is
the general manager of this ebaY offshoot. ebaY plans to add an art
database, which will provide historical data of millions of artworks.
They have a Premier Guarantee program in which all sellers will
guarantee the authenticity of their items. In the event that there is
an unresolved dispute about authenticity between the ebaY
Premier buyer and seller, ebaY will reimburse the purchase price
to the buyer up to $50,000. ebaY Premier also has live bidding on
items being sold on the sales floor of auction houses. Guild.com
and Latinarte.com. will list items for sale on ebaY Premier in
the auction format, and both will have featured areas on ebaY
Premier that will link to a co-branded version of their web sites.
ebaY Premier will have a buyer's premium of 10 percent.

ebaY hosts workshops presented by a member of Community
Support on a particular ebaY related subject and allows interactive
discussion with members who have questions or suggestions. For
the current schedule, click "Community" then "Chat" from the
Navigation Bar and select the Miscellaneous Board. The Topic
title is ebaY Workshops are Here!!. Or go to

4.75 Mil auctions listed inflated by a percentage of double category
listings http://www.ebaY.com/
* * * * *
Yahoo Auctions held a chat with their Yahoo Auctions Team about
the listing fees going onto effect 10 Jan. This can be found at
In TAG's view this was a strictly one way communication with Yahoo
concentrating on its party line, and not actually listening to anything
it's users had to say. Any auctions listed prior to 10 Jan including
the auto relists, will not be charged a listing fee.

If you want to contact Yahoo about the fees or any other issue,
you can try - Timothy Koogle, Chairman and CEO Yahoo! Inc.
3420 Central Expressway, Santa Clara, CA 95051
408.731.3300 voice, 408.731.3301 fax
Or send e-mail to

Yahoo Auctions Yahoo announcements -

PayDirect Contact info
8AM-6PM PT 7 days a week 408-731-3335
3400 Central Expressway, Santa Clara, CA 95051

Yahoo site map.
Current Auctions approx 2.16 mil via count by
* * * * *
* * * * *
Dibit.Com Online store site $10.00 per month for unlimited listings.
These are same folks who own AutoTrader.Com, the ebaY Motors
affiliate. They prohibit the listing of pornographic materials, liquor,
and firearms of any kind. When a buyer selects an item from a store, an
e-mail is sent to the seller with the buyer's information (name,
address, email etc.). At that time, the seller negotiates all terms and
conditions with the buyer.
Currently approx 25,600 items listed
Owned by Trader Publishing Company 100 W. Plume Street Norfolk,
VA 23510 US 757-664-3555 Fax- 757-314-2517
* * * * *
USPS - new rates go into effect today 7 Jan
* * * * *
UPS - new rates to take effect on 5 Feb 2001. Air express rates for
UPS Next Day Air, 2nd Day Air® and 3 Day Select® will increase
3.7 percent. UPS Commercial Ground services will increase 3.1 percent
across all weights and zones. The residential surcharge has been
changed from $1.00 per package to $1.05 per package. UPS
international export rates from the U.S. will increase 2.9 percent.
The temporary fuel surcharge of 1.25 percent, which was implemented
in August 2000 to compensate for unusually high oil and fuel prices,
will remain in effect with the hope that fuel prices will eventually
stabilize at lower levels.
* * * * *
OAUA - upcoming live chats
Thur 11 Jan, 21:00 ET - Chat with OAUA President Jen Hassler,
There are also several informal chat sessions, in open topic format
and even a Trivia Night on Mon 15 Jan, at 22:00 ET
with TrivMaster, Steve
Thur 25 Jan 21:00 ET - Topic - Diversifying your sales - Where else
can you sell online?
If you would like an Auction House or Service Provider added to
this list, please email us at ta-@theauctionguild.com
Have any information for us? email us at ta-@theauctionguild.com
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