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TAGnotes Fri 27 Oct 2000 Vol 2 Number 155 Issue 237

The Auction Guild Notes for Fri 27 Oct 2000
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hope you will please forgive us. We are also sorry for the delay.
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On 26 Oct starting at 15:47:57 PT users reported page cannot be
displayed messages preventing bidding. At 15:51:53 PT cgi6
(seller search) went down, and at 17:38:41 PT users again reported
an inability to bid. At 17:51:12 PT cgi6, cgi 3 and cgi 1 went down,
Sellers could not relist, My ebaY was down, seller search was down,
users could not view auction pages or bid. the site was back up at
19:43:41 PT, but search was not working or only working intermittently
from 20:32:26 PT and did not recover before ebaY took the site down for
scheduled maintenance. At 21:11:58 PT Seller Search was back up. ebaY
reported on 26 Oct 19:22:28 that View Item and Bidding, were down from
17:30 PT to 17:40 PT. My eBay, Seller Search and Bidder Search were down
from about 17:40 PT to 18:30 PT. They also posted that Search by
Seller, the “Selling” tab in My eBay and View Seller’s Other Auctions
would be down until about 21:00 PT. Scheduled
maintenance ran from 0100PT to 03:29. As soon as the site came
back up reports of slowness and functions not working were posted
on the OAI/OTI boards. Messages appeared saying Unable to
process ISAPI extension Get Extension Version returned FALSE. At
06:33:15 PT Search ERROR 502 Bad Gateway started showing up
on all the boards and search went through periods where it was working
intermittently or was down completely.   08:45:11 PDT Listing stopped
working, and the feedback forum was reported very slow. 09:29:01 PT
search started to work again intermittently. At 10:43:25 PT the
Q&A board disappeared for several minutes, and when it came back up
posts about search being down were gone. Search stayed down until
16:00. At 17:57:16 PT cgi 5 went down and the relist feature with it.
ebaY posted at 18:13:21 PT that Seller Search, the My eBay Selling Tab,
and the View Seller's Other Auctions features were down. At 21:33:03
ebaY reported that Seller Search, the My eBay Selling Tab, and the View
Seller's Other Auctions feature were available from 19:00 PT. At
21:43:40PT ebaY reported that access to the ebaY feedback forum and user
accounts were disabled from 23:00 PT to 23:30

TAG strongly recommends that anyone who feels their auctions were
negatively impacted by these outages apply for credit. Request listing,
special feature and Final Value Fees. Go to the form at
http://cgi3.ebay.com/aw-cgi/eBayISAPI.dll?
SendSupportEmailShow&subject=Credit%20--%20How%20can
%20I%20receive%20credit%20for%20insertion%20fees%3F%20
Send -
* The item number(s) of the ended auction(s)
* The specific fee(s) charged for them
* Your seller's email address or User ID
* The phrase, GIVE CREDIT in the Subject line
This can also be accessed from
http://pages.ebay.com/help/basics/select-support.html
PLEASE - IF YOU ARE DENIED REFUNDS LET US KNOW
TAG can't emphasize enough that sellers should not take NO for an
answer. If you get a refund denial, keep requesting and
re-requesting refunds until you get them. Some sellers are also
challenging ebaY charges to their credit card, based on services
not rendered. TAG recommends you use that as a last resort, if at all.

Billpoint has changed their fees again. From 23 Oct - 30 Nov
Domestic and International Visa credit card transactions are free of
charges. Billpoint gives buyers a $1.00 credit when they use Visa.
In early Nov, Billpoint will be available for use outside of eBay.
Billpoint is available to international buyers in 29 countries, soon
to expand to 37 countries. Billpoint is planning on letting
international sellers to receive funds in their local currency. This is
currently available to Canadian sellers.

ebaY Great Collections has a live Ethnographic Art sale Tues 31 Oct
at 13:00 PT.   ebaY will sell three hundred pieces of Native American,
Pre-Columbian, Spanish Colonial and Tribal Works of Art. Preview at
http://www.ebayliveauctions.com/

ebaY has a new member Discussion Board called The Park. This
board is for discussing hobbies, interests, and play games.
http://remarq.ebay.com/ebay/threads.asp?g=discuss%2Eebay%2
Ecurrent%2Eissues&nav=LAST

Approx 5.05 million current listing
MedVed 5.4 mil
http://www.medved.net/cgi-bin/cal.exe?EIND
http://www2.ebay.com/aw/announce.shtml
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Yahoo Auctions has an extrapolated calculated listing number of
3.9 million auctions. Yahoo is allowing sellers to turn their feedback
ratings on other sites into credits to pay for special features on
Yahoo. They give $1.00 in credit for every positive feedback point.
http://auctions.yahoo.com/phtml/auc/us/promo/ratings_featured.html
TAG has been seeing many posts by sellers who are moving at least
a percentage of their auctions to Yahoo.
Yahoo site map.
http://auctions.yahoo.com/phtml/auc/us/promo/sitemap.html
http://auctions.yahoo.com/
* * * * *
Amazon Basic site information http://www.auctionguild.com
Go to OAI Site Basic Details from left side toolbar.
Amazon listing numbers for 26 Sep, 12 of 19 categories actual
counts, 7 of 19 extrapolated counts. Total listings 1,094,439
http://www.amazon.com
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PayPal is running a sweepstakes. Details should be on the site
tomorrow. You can win free listings for life. For every PayPal
payment you receive over the holidays, you are automatically
entered in the sweepstakes drawing to win free account status
for life. The more PayPal payments you receive, the better the
odds you will win the sweepstakes.   There will be one grand
prize winner and six one year winners. http://www.paypal.com
* * * * *
Auctiva.Com sent out warnings to their eBud users about risk of
data loss due to ebaYs outages. They strongly recommend that you
backup your information. ebaY has been continually changing the
format of information that is read by eBud. The result is that correct
data in eBud may be temporarily or even permanently lost. To protect
your data, you need to back it up. Backup your data after every eBud
session even when ebaY is functioning properly. To prevent data loss,
you need an effective, regular backup plan and you need to follow it
without fail. 1) Copy your eBud directory before any installation.
2) Backup your eBud data file after every two hours of use. These files
(backup.dat files) should be copied from your eBud folder to another
location and labeled with the current date and time. Keeping several
recent backups gives you the best chance of recovery should you
encounter any problems. http://www.auctiva.com
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*******VOTE******* VOTE******* VOTE********
The Million Auction March wants to move you to VOTE.
List your items on V enues O ther T han E bay
For more information go to http://www.millionauctionmarch.com
New Auction Houses, Sales Venues and Service Providers are
joining daily. All are offering incentives and specials to the OAI.
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If you would like an Auction House or Service Provider added to
this list, please email us at tag@theauctionguild.com
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THE AUCTION GUILD
and eTRADERS GUILD
www.auctionguild.com
Not just a venue
877-SAFETAG
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