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TAGnotes Thu 3 Aug 2000 Vol 2 Number 114 Issue 196

From: The Auction Guild <tagn-@theauctionguild.com>
Date: Fri Aug 4, 2000 4:45am
Subject: TAGnotes Thu 3 Aug 2000 Vol 2 Number 114 Issue 196

The Auction Guild Notes for Thursday 3 Aug 2000
Try some of the other Online Auction Houses. There are a variety
of options out there in the OAI for Sellers AND Buyers.
For more information go to http://www.millionauctionmarch.com
If you have any information, ideas or suggestions please
email us at tagn-@t...
eBay after problems earlier in the day, reported at 23:58PT on
1 Aug that the category listing pages (Current, New Today, Ending
Today, and Going, Going, Gone) on the main eBay and AOL
co-branded site up to date as of 23:58 PT. At 16:31:45 on 2 Aug,
My eBay went down, then at 19:53 the entire eBay system went
down. It came partially back up at approx 20:30PT, and was
reported by eBay at 21:04PT restored as of 20:53PT with the
exception of My eBay which was still down. The OAI chat boards
were still recording unavailability until 21:11. My eBay was back
up at 22:28PT on 2 Aug. eBay's system then went down again at
approx 19:06 PT and though eBay reported the site back up at
19:20 PT, users were reporting problems accessing the site as late
as 20:07.   My eBay problems were fixed as of 20:15 PT.

Normally we recommend that you email bill-@e... for
refunds, but we have just discovered that bill-@e... is
CLOSED. According to an email from eBay -
Start of message - -------------------------------------------
Subj: Undeliverable Your Email Did Not Reach eBay Billing Support

Thank you for writing to eBay Billing Customer Support.
The address you have written to is no longer in service. Please
re-send your email using our online web form found at:
and we will be happy to assist you. We are sorry for any
inconvenience this may have caused.

If your email was sent to request a credit for your auction, please
visit our online Final Value Fee Credit Request form found at:

Submitting your request for a credit using the on line form is
quick and easy! However, if you should experience difficulties or
are unable to process the type of credit request you are making
while using the on line form, please contact us via the Contact
Customer Support form below. Please be sure to include the item
number and the reason for the credit request.

Instant answers to most Billing questions are just one click away!
Visit our NEW interactive Billing Help pages to get instant
answers to the most frequently asked Billing questions, as well as
a wealth of information about all things eBay! Click on "Help"
in the menu at the top of any eBay page, or go to:

eBay Customer Support
End of Message ----------------------------------------------------

The FVF form does NOT allow refunds for eBay outages and does
NOT allow for refund requests of listing or special feature fees due
to outages, and does NOT allow for refunds due to double listings
or cancelled auctions due to listing errors. TAG recommends
you use the form on this page to request your refund for ALL fees
to cover the above problems and for ALL fees on auctions
negatively impacted by an eBay outage.

The eBay system will be down for regularly scheduled maintenance
on Fri 4 Aug, between 01:00 PT and 05:00 PT.

eBay is postponing some of the changes to the Jewelry and
Gemstone categories. They are actively seeking input for the Fine
Jewelry section, with changes planned for Oct 2000. If you have
feedback or suggestions email them at jewe-@e.... They
have finalized the proposed category changes for the Gemstones,
Men's and Timepieces categories. These changes are planned to
take effect on 11Aug 2000 and can be previewed from links on
the Jewelry, Gemstones and Collectibles category index pages or

Approx 4.66 million current listing
* * * * *
Yahoo Auctions Basic site information http://www.auctionguild.com
Go to OAI Site Basic Details from left side toolbar.
Current extrapolated listing count 2.11 mil
* * * * *
Amazon Auctions Basic site information
Go to OAI Site Basic Details from left side toolbar.

Listings total 850254 (probably inflated by approx 2% due to listings
appearing in multiple category totals) 6 categories Extrapolated,
13 Actual, 11972 with bids    http://www.amazon.com
* * * * *
PayPal/X.Com is now offering a guarantee to sellers and buyers
who are verified by PayPal and deal with other verified users.
The buyer and seller protection guarantees are effective as of 1 Aug,
and apply to transactions paid through the PayPal system on or after
1 Aug. Buyers and Sellers are protected up to $5000 per year against
fraudulent transactions. There are no clear policies on how this
will be implemented or enforced. In TAGs opinion, this policy raises
more questions than it answers. Posts on some of the OAI boards by
PayPal/X.Com employees make it clear that this program and related
issues such as chargebacks, freezing accounts, failure of buyer to
return items etc. have not been thought of, and is being addressed
after the fact. http://www.paypal.x.com/cgi-bin/webscr?cmd=
p/gen/protections-outside        http://www.paypal.x.com
* * * * *
OAUA is celebrating its one year anniversary starting 1 Sep. Watch
the site for announcement of contests and prizes. Keep current on
issues important to OAI users. JOIN the OAUA today.
* * * * *
If you would like an Auction House or Service Provider added to
this list, please email us at tagn-@t...
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